Privacy Policy

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

Cancellation

If you wish to change an address or cancel an order please email sales@luminessencenaturals.co.uk, or send us a message  (via contact form) within 30 minutes of placing your order. Please be aware that we may not be able to cancel or amend orders during peak promotional periods.

Return Policy

At Luminessence we want you to be happy with every purchase you make with us. If for any reason you aren’t completely satisfied or you change your mind, you may return any product in its original condition for a full refund or replacement (as appropriate) within 28 days. Original condition means that there are no scratches or marks on the product and the product’s packaging has not been opened, used or damaged and the product is in a re-saleable condition.

Please note that we may require images and/or videos of any damage for our records and may need to collect the product(s) for testing before a replacement or refund is issued. 

We can only accept gift returns that are unused and in a resaleable condition.

You will be notified by email once your returns have been received and processed.

Please ensure that the package is wrapped securely and for your protection we recommend that you use a recorded delivery service as we cannot accept liability for goods lost in transit. Please always retain proof of postage until your exchange/ refund has been processed.

If you require a refund, we will refund the price paid by you for the products within fourteen (14) working days of receiving your returned products.

Products purchased as a set can only be returned as a complete set, not as individual items.

If you wish to cancel an order, please email sales@luminessencenaturals.co.uk as soon as possible. 

Unfortunatrly, return postage is non-refundable unless the order was sent by error.

In the unfortunate event that your product arrives damaged, please email sales@luminessencenaturals.co.uk and we will arrange a refund or replacement. 

It is essential we have proof of purchase and photos of the damage to be able to do this.

 

Product Description / Photos 

The images of the products on our website are for illustrative purposes only. The packaging of the product may vary from that shown in images on our website.

Please note, as with all natural products, there may be variations in scent and colour from batch to batch. 

The ingredients of the product are listed on the page to help you identify any sensitivities with certain ingredients. 

Different skin types,  skin conditions and conditions  may react differently to our produts. If you have very sensitive skin or allergy, we recommend buying one prduct at a time. We also reccomend to stop using the product. 

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Payments/ Data

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

If you don’t want us to process your data anymore, please contact us at sales@luminessencenaturals.co.uk or send us mail to: 42 Primrose Lane,  Impington / Cambridge, CB24 9PQ,  United Kingdom. 

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We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

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If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at sales@luminessencenaturals.coo.uk or send us e-mail to: 42 Primrose Lane,  Impington / Cambridge, CB24 9PQ, United Kingdom

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