Thank you for your patience, loyality and continued support over the last few months during this challenging times. All
International deliveries including EU service is suspended due to carrier issues. We are working to resolve the problem as quickly as we can. If you don't mind waiting a little longer (up to 30 days to EU countries) please contact us for more info: sales@luminessencenaturals.co.uk
Free shipping over £10
All of our essential oils based products are produced by hand in Cambridge, in small batches. Small batch production ensures the highest quality and freshness. Each candle is 100% Natural. We never add any dyes enhancers or synthetic fragrances and each is poured with all natural soy wax, pure cotton wicks and premium fragrances made with essential oils ~ the highest possible %
Shipping Info
Domestic ORDERS UNDER £15 (Via Royal Mail)
£3.50
3-7 working days delivery
(excluding bank or public holidays)
A signature maybe required
Excluding:
Northern Ireland, Channel Islands
Domestic ORDERS OF £15+ ( Via Royal Mail )
FREE
3-7 working days delivery
(Excluding Bank or Public Holidays)
A signature maybe required
Excluding:
Northern Ireland, Channel Islands
International Orders from United Kingdom
Brexit International Delivery Information
While we manage the transition period, there will be some temporary changes to some dispatch and delivery processes for our international customers. Find details below and please contact our friendly team if you have any further questions.
Due to Brexit transition, we are experiencing unforseen carrier delays when processing international orders. All orders are tracked, however our current lead time is 2 up to 4 days to dispatch.
Great News! We still have free EU delivery for orders over £70.
Will you be charged any custom fees?
From 1st January 20121, orders from EU countries with an order value over £130 may be subject to import taxes and duties. Some of our customers have been contacted by our carrier partner to pay duty chargers (£3up to £5) for the parcel to be delivered or collected. This may be an error due relating to BREXIT transition process changes. In the meantime, if you are contacted by Parcel Force or DPD and a duty paymant is requested, then you will need to pay the charge to release the order for delivery.Please then contact us on: sales@luminessencenaturals.co.uk with proof of your duty payment and we will ensure you are refunded. We apologise for this inconvenience and thank you for your continued support.
Some countries have enforced duty charges for products originating from outside of the EU and UK, this means there can be duty payable for some of our products, alog with some handling fees. As a company we are more than happy to arrange a VAT refund for you if this will apply to your order. Plese do not hestitate to contact us via chat or e-mail: sales@luminessencenaturals.co.uk
Returning your item:
Returns from EU countries may be subjected to UK VAT for goods valued at £22 or more and EU customer will now be required to complete customs declaration to import the goods into the UK. In addition import duty may be payable on goods valued over £13. The Luminessence Naturals pays all import taxes and duties on your behalf. Please contact us with proof of payment of duty or possible VAT and we will reimburse you.
Please note: EU CUSTOMERS WILL CONTINUE TO BE RESPONSIBLE FOR PAYING CARRIER COST AS PER THE EXISTING RETURN PROCESS.
Includes: Poland, Belgium, Austria, Czech R. France, Germany, Hungary, Ireland, Netherlands, , Portugal, Slovakia, Spain,
£8.37 GLOBAL PRIORITY TRACKED DELIVERY VIA PARCEL COURIER SERVICE
Free shipping from £70
5 - 30 working days delivery * Due to Covid 19 please consider potencial delays to delivery. We apologise for the inconvenience.
Custome fees may apply for orders over £20
The EU has standart rules on VAT, but these rules may be applied differently in each EU country. Candles should be free of VAT. however
Vat may apply for larger over £130 order & wholesale but refund option available. E-mail us for more details: sales@luminessencenaturals.co.uk
Israel
£19.50
* Due to Covid 19 please consider potencial delays to delivery. We apologise for the inconvenience.
Canada, United States
£9
7 -20 working days delivery * Due to Covid 19 please consider potencial delays to delivery. We apologise for the inconvenience.
Vat may apply but refund option available
Free shipping
from £100
(excluding bank or public holidays)
A signature maybe required