Great News! Our international shipping service to EU countries is back. We offer EU delivery via Air mail. Orders over £50 (Maximum weights per parcel 30kg) shipping at the cost of £15, we will cover the rest of £20* for you. Check our shipping info page or e-mail us at sales@luminessencenaturals.co.uk
For oredrs over £129 Use promo code at the check out: Euro10 ~ the discount code is only valid for orders from outside the UK. We can't take responsibility for any parcel delay caused by the custom procedures.
Free shipping over £10 in the UK
Local delivery for online orders is available ~ Cambridge
Thank you for your patience, loyality and continued support over the last few months during this challenging times. Like some of the small businesses, we are facing challenges with the supply of some products . We are working hard to limit the impact to you, our customer, and are sorry if something you were excited to try isn"t in stock.
Candle care
1. Remember to light your candle in a well-ventilated room, away from drafts or fans, which can cause sooting (black marks on the vessel), or rapid, uneven burning.
2. Your goal on a first burn is to fully melt the top layer of wax, evenly. If you do not, a “tunnel” will form in the center of the candle, creating a memory ring. Tunneling happens when the first-burn is not a long enough period of time.
You shoud aim to have your candle lit for approximately 2 hours for our small/travel size candles and 3 - 4 hours for our medium, 3 wick & luxury candles or until the wax has pooled to the edges.
Burning for over four hours can cause the wick to move, or slant.
3. Make sure you stop burning your candle when 10mm of wax remains at the bottom, keeping an eye on a burning candle when the wax is low. Use within 12 months of purchase.
4. Our slow-burning pure essential oil candle can be enjoyed even longer if the wick is regularly trimmed to no shorter than 1cm ( large candles) and 5mm small/ travel size candles , re-centered, any black soot pinched off the tip.
The candle products may have slight variation in shape and colour, that is part of the charm of quality craftmanship.
