Return & Refund Policy 

Thanks for shopping at www.luminessencenaturals.co.uk
If you are not entirely satisfied with your purchase, we're here to help. 

Returns 

You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase. 

 

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. 

If your return is approved, we will initiate a refund to your credit card (or original method of payment). 

You will receive the credit within a certain amount of days, depending on your card issuer's policies. 

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable. 

If you receive a refund, the cost of return shipping will be deducted from your refund. 

 

If you have any questions on how to return your item to us, contact us. 

 

Domestic ORDERS UNDER £30 (Via Royal Mail)

£3.00

3-7 working days delivery

(excluding bank or public holidays)

A signature maybe required

Excluding:
Northern Ireland, Channel Islands and postcodes beginning with:
AB, BT, KW, IV, PH, PA, HS & ZE

Domestic ORDERS OF £30+ ( Via Royal Mail )

FREE

3-7 working days delivery 

(Excluding Bank or Public Holidays)

A signature maybe required

Excluding:
Northern Ireland, Channel Islands and postcodes beginning with:
AB, BT, KW, IV, PH, PA, HS & ZE

International Orders from United Kingdom

£6.00

7-10 working days delivery ( Excluding Canada, USA)

(excluding bank or public holidays)

A signature maybe required

 

International Orders  from United Kingdom

£6.00 Europe ( to countries like Italy and Spain  shipping may be affected) 7-10 working days delivery ( Due to Covid 19 some delays may be expected)

Free shipping to Europe over £40.

 

 £10 International Orders (Canada, USA, Australia)  from United Kindgdon 10 -20  working days t can take longer for your item to be delivered to  Canada, USA, ,Australia )

(excluding bank or public holidays)

A signature maybe required

10 - 20 working days delivery (Due to Covid 19 some delays may be expected)

Free Shipping with orders over £100

Never leave a burning candle unattended!

Keep out of the reach of children and pets!

Always leave at least 10cm between candles. Do not burn on or near anything that can catch fire. Trim wicks to about 1cm before lighting. Always extinguish the candle and do not relight when the wax level is less than 1cm.

 Keep only in original container.  Read label before use. In case of fire use water spray for extinction. If on skin gently wash with plenty of soap and water.Essential oils  may produce an allergic / skin reaction.  Harmful to aquatic life with long lasting effects. Avoid release to the environment. If medical advice is needed, have product container or label at hand. Dispose of contents/container to hazardous or special waste collection point.